Privacy policy.

1. Scope and definitions

This policy covers the site https://ridge-growantion.com and the enquiries submitted from its forms. “Personal data” means information linked to an identified or identifiable person. “Provider” identifies an entity that performs a technical or operational function; its involvement does not mean that all of its processing is covered by this document.

The name Ridge Growantion identifies the platform you send your enquiry to. To obtain information about the data controller and the identity of any entity that handles a sign-up, use the contact details in this policy before handing over additional documentation.

2. Data you provide

The registration record may receive your first name, surname, telephone number and email address. If you write to the team, the content of your enquiry and the background needed to reply is also processed. You are not asked to include passwords, access codes, full card details or recovery phrases in the message.

The data must be your own or shared with proper authorisation. Accurate contact details make it possible to assist you and prevent someone else from receiving information associated with your request. Report a correction if you notice an error after submitting the form.

3. Usage information

The infrastructure may record IP address, date of access, browser, device, requested page and technical response. These elements are used to deliver the site, detect faults and monitor abusive use. Campaign parameters may accompany a record to identify which advertisement an enquiry started from.

Technical information must not be read as a precise location. The simulator may use approximate location data to display currency and examples, without turning that estimate into a verification of residence or an investment profile.

4. Cookies and browser storage

Some functions need to keep preferences or the state of an interaction. The registration components may keep campaign information and technical submission mechanisms. The browser lets you view, restrict or delete that storage; doing so may affect a function that depends on that data.

It is not claimed that every cookie is essential. When measurement or advertising tools that require a prior choice are activated, their purpose should be explained and the applicable decision mechanism enabled before they are used.

5. Purposes of processing

The data is used to receive requests, contact the person asking for information, explain steps of the service and handle incidents or complaints. Technical information also helps maintain the infrastructure, investigate errors and prevent abusive automated submissions. Each purpose requires limiting access to the data that is necessary.

An enquiry does not imply unlimited authorisation for future campaigns. If additional marketing communications are requested, they must be distinguished from the replies needed to handle your request and offer a way to stop receiving them.

6. Legal bases and consent

Processing must have a valid basis according to the relationship and the applicable framework: handling a request, performing a contractual relationship, fulfilling an obligation or having consent where appropriate. Submitting a form is not presented as acceptance of every possible processing by third parties.

You can withdraw consent for purposes that depend on it via the contact email. That decision does not automatically change lawful earlier processing, nor does it require the deletion of information that must be kept under an applicable obligation.

7. Retention by purpose

The data of an enquiry is kept for as long as necessary to handle it and to retain reasonable evidence of the communication. The records of a complaint may need to be kept during its resolution and for the periods applicable to liabilities. Technical logs are limited to the purpose of security and maintenance.

No uniform period is set for different categories. You can ask for information about the period applicable to your case and the justification for any additional retention. A financial institution may be subject to its own periods for its documents, which it must state in its policy.

8. Transfers and providers

Hosting, email, support or registration services may process data in order to perform their function. If an enquiry must be handled by an operating entity, that entity's role and the information it will receive should be identified. A public list of contacts is not sold simply because a request has been registered.

Where a service involves processing data in another jurisdiction, the required conditions and protections must be considered. You can ask which recipients are involved and how to exercise your rights against them before providing additional data.

9. Disclosure under obligation

It may be necessary to hand over information in response to a valid request from an authority or to meet a legal obligation. The response must be limited to the required scope and kept separate from any marketing communication. A mere request from someone presenting themselves as an authority does not justify indiscriminate disclosure.

It may also be appropriate to keep records connected with an incident or a dispute. When deletion of data is requested, the team must explain whether an applicable restriction exists and which information remains necessary.

10. Security measures

The site must be served over an encrypted connection and access to the information must be limited. Security also depends on the receiving systems and on the devices used by the user. No certification or guarantee of invulnerability is published without documentation.

Do not send access secrets to support. If you receive a suspicious message related to your data, keep a copy and verify the sender through the published channel. The security page contains recommendations for accounts and external connections.

11. Your rights

You can request information about your data, its correction and, where appropriate, its deletion or restriction. You can also object to a use or withdraw a consent. The scope of each request depends on the processing and the applicable requirements, so a response may need to distinguish several purposes.

Write from the email address associated with your enquiry and state which right you want to exercise. A proportionate identity check may be requested to avoid giving information to someone else. Do not send a sensitive document until you receive instructions about the appropriate channel.

12. Providers and external links

The sites of a custodian, a bank or an external platform have their own conditions. An informational link does not extend this policy to the forms you complete there. Read the rules of each recipient, especially if it requests documents, financial data or access permissions.

The map and the quotes component may connect to external services when displayed. Their providers may receive technical connection data. Loading a component does not make that provider an associated entity for investments.

13. Analytics and advertising

Google Analytics audience measurement remains disabled in the delivered configuration of the site. If it is enabled later, the purposes, consent where applicable and the information in this policy should be reviewed. Third-party advertisements are not included as part of the base design.

Campaign data received with an enquiry makes it possible to understand its origin. On its own it does not imply an automated decision about financial suitability or an investment recommendation. You can ask what information accompanies your registration.

14. Minors

The proposal is not aimed at minors. They must not use the registration form to request investment services or send documentation. If a responsible adult discovers data submitted by a minor, they can report it so that its processing is reviewed.

Age and other eligibility requirements must be checked with the entity before signing up. The fact that a form accepts a message does not show that those requirements have been met.

15. Updates and contact

Changes are published on this page with a version date. Relevant changes to purpose must be explained and are not justified solely by a silent update of the text. Keep a copy if you need to document the information available at the time of your enquiry.

For questions or requests about data, write to [email protected] and put “Privacy” in the subject line. If you feel the response is insufficient, request a review and keep the exchange so you can use the appropriate channels.